| 🙏 Our Promise: Your privacy is sacred to us. We collect only what is necessary and never sell your personal data to any third party. This policy explains exactly how we handle your information with care, transparency and respect. |
Who We Are
Traveloi Holiday India Private Limited (“Traveloi”, “we”, “our”, or “us”) is a registered travel company in India specialising in religious and spiritual pilgrimages including Chardham Yatra, Kedarnath, Badrinath, Vaishno Devi, and other sacred tours across the country.
This Privacy Policy applies to all services offered through our website, Facebook pages, Instagram, WhatsApp, phone enquiries, and booking platforms. By interacting with us in any way, you agree to the terms outlined in this policy.
2. Information We Collect
We collect information only when it is necessary to deliver our services. The types of data we may collect include:
- Personal Identifiers: Full name, date of birth, gender, and nationality.
- Contact Details: Mobile number, WhatsApp number, email address, and home or city address.
- Travel Information: Preferred travel dates, number of travellers, group type (family, solo, senior citizens), and package preferences.
- Identity Documents: Aadhaar card, passport, or government-issued ID required for certain Yatra registrations.
- Health & Accessibility Needs: Medical conditions or special assistance requirements shared voluntarily for senior citizen or accessibility packages.
- Payment Information: Transaction details, UPI IDs, or bank references. We do NOT store card numbers.
- Digital Interaction Data: Facebook Lead Form responses, website cookies, WhatsApp chat history, and enquiry form submissions.
3. How We Use Your Information
Your information is used exclusively to serve you better. Specifically, we use it to:
- Process and confirm your Yatra or holiday bookings.
- Contact you regarding your enquiry via call, WhatsApp, or email.
- Send important travel updates, itinerary details, and documentation reminders.
- Customise package recommendations based on your preferences and group size.
- Process payments and issue invoices or receipts.
- Fulfil government or temple authority registration requirements (e.g., Kedarnath Yatra registration).
- Improve our services based on feedback and travel trends.
- Send promotional offers only if you have opted in to receive them.
| Important: We will never use your information for purposes beyond what is listed above without your explicit consent. You may opt out of promotional messages at any time by replying STOP on WhatsApp or calling our helpline. |
4. Facebook Instant Forms & Social Media
When you fill out our Facebook Instant Lead Forms or interact with our Facebook or Instagram advertisements, we receive the information you submit — including your name, phone number, email, and responses to our custom questions such as travel dates, group size, and budget.
This data is collected through Meta’s platform and transferred securely to our CRM system. It is used solely to respond to your enquiry about Chardham Yatra or other travel packages.
| Meta’s Role: Facebook/Meta operates independently as a data processor. Please also review Meta’s Privacy Policy at facebook.com/privacy/policy for information on how they handle your data on their platform. |
5. Data Sharing & Third Parties
We deeply respect your privacy. We do not sell, rent, or trade your personal information to any third party. However, we may share your data with trusted service partners solely to fulfil your booking:
- Hotels & Guesthouses: For accommodation confirmation and guest check-in.
- Transport Providers: Cab operators, bus services, or helicopter services for trip logistics.
- Government Authorities: Temple trusts, Uttarakhand Tourism, or state registration portals where legally required.
- Payment Gateways: Secure and certified payment processors for transaction handling.
- Tour Guides & Local Partners: To arrange on-ground assistance at pilgrimage sites.
All third-party partners are bound by confidentiality obligations and may not use your data for any other purpose.
6. Data Security
We take every reasonable measure to protect your personal information from unauthorised access, misuse, alteration, or disclosure. Our security practices include:
- Restricted access to customer data — only authorised staff members can view it.
- Secure storage of physical documents and encrypted digital backups.
- Encrypted communication channels for sensitive data transfers.
- Regular review of our data handling practices and internal access controls.
| Please Note: No method of digital transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. We encourage you not to share sensitive financial details over unverified channels. |
7. Your Rights as a Customer
As a valued customer, you have the following rights regarding your personal data:
| Right to Access | Request a copy of the personal data we hold about you at any time. |
| Right to Correct | Ask us to update or correct any inaccurate or incomplete information. |
| Right to Delete | Request deletion of your personal data after your trip is complete. |
| Right to Opt-Out | Unsubscribe from promotional messages at any time with a simple request. |
| Right to Portability | Receive your personal data in a portable, readable format upon request. |
| Right to Object | Object to the processing of your data for certain purposes, including marketing. |
To exercise any of the above rights, please contact us using the details provided in Section 10 of this policy.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected or as required by applicable law. Our general retention periods are:
- Booking & Travel Records: Retained for 3 years after completion of travel for legal and financial compliance.
- Enquiry Data (Non-Booking): Deleted within 12 months if no booking is made.
- Payment Records: Retained for 7 years as per Indian tax and financial regulations.
- Marketing Consent Records: Retained until you withdraw your consent.
9. Cookies & Digital Tracking
Our website and Facebook pages may use cookies and similar tracking technologies to enhance your browsing experience and understand how users interact with our content. These may include:
- Session cookies to remember your preferences during a visit.
- Analytics cookies to understand page performance and visitor behaviour.
- Facebook Pixel to measure the effectiveness of our advertisements.
You may disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.
10. Contact Us — Grievance & Privacy Queries
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Privacy Officer:
| Company Name Traveloi Holiday India Private Limited | Email Address info@traveloi.com |
| WhatsApp / Phone +91 7060106084 | Response Time Within 48 working hours |
11. Changes to This Privacy Policy
Traveloi Holiday India Private Limited reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website and/or communicated via WhatsApp or email to registered customers. Your continued use of our services after such changes constitutes your acceptance of the updated policy.
We encourage you to review this policy periodically to stay informed about how we protect your information.